Last updated: September 13, 2026
This policy explains how refunds work for doveware Techpreneur's setup fees, licenses, and recurring subscriptions.
First-month or setup fees cover configuration, deployment, data setup, and training work carried out specifically for your organization. Because this work begins as soon as your order is confirmed, setup fees are non-refundable once work has started, except where required by law or where doveware fails to deliver the agreed setup.
Recurring license or subscription fees cover the upcoming period of access. If you cancel before a billing period begins, you will not be charged for that period. We do not provide partial refunds for a period that has already started, except where the service was materially unavailable due to a fault on our side.
If software you paid for was not delivered, or is materially defective due to a fault on our side, contact us and we will work with you to fix the issue or provide a fair refund for the affected period.
Email doveware@gmail.com with your name, organization, and the reason for your request. We aim to respond within a reasonable time and will let you know the outcome and any next steps.
Any transaction fees charged by our payment gateway or your mobile money provider are outside doveware's control and are generally non-refundable.
doveware@gmail.com · WhatsApp: +255757327199
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